We at Golden Edge We strive to provide the best shopping experience for our customers and understand that there may be times when you need to exchange or return a product. To ensure your convenience, we offer a clear exchange and return policy as outlined below:

Exchange and Return Policy:

  • The customer has the right to request an exchange or return of the product within 14 days From the date of receipt.
  • The product must be in its original condition, unused, and in its original packaging, with all accessories and all accompanying documents (invoice, instruction manual, etc.).

Exchange and Return Conditions:

  • Damaged or Defective Products: If the product is damaged or defective upon receipt, you can request a replacement or return it at no additional cost. Please contact us immediately upon receiving the damaged or defective product and provide photos of the damage.
  • Products Not Matching Specifications: If you receive a product different from the one you ordered, you can return or exchange it for the correct product at no additional cost.
  • Change of Mind or Dissatisfaction: If you wish to return the product for any other reason, you can do so provided that the product is unused and in its original condition. In this case, shipping and delivery fees may apply.

How to Exchange or Return:

  1. Contacting Customer Service: You must contact the customer service team to request an exchange or return, providing order details and the reason for the exchange or return.
  2. Product Return: After your request is approved, you will be guided on how to return the product. You must pack the product properly to avoid any damage during shipping.
  3. Order Processing: Once we receive and inspect the product, it will be exchanged or the refund will be processed to the original payment method within. 7-14 business days..

Exceptions:

  • Some products, such as sanitary ware or personal care items, may not be eligible for exchange or return for health and safety reasons.
  • Discounted products or those purchased during special promotions may not be eligible for return, except in cases of defect or damage.

Contact Us:

If you need any further assistance or have any inquiries regarding the exchange and return policy, please contact our customer service team via phone or email, and we will be happy to assist you.

We at Golden Edge We are committed to providing the best service possible and ensuring your complete satisfaction with your experience with us.